jililove Casino Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by jililove Casino in connection with your use of the jililove website at jililove.vip, our mobile platform, customer support channels, and any other jililove services (collectively, the "Platform").

1.2 By registering for a jililove account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.3 jililove acts as the personal information controller (PIC) for the data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

1.4 This Privacy Policy should be read alongside jililove's Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 Registration Data. When you create a jililove account, we collect: full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.

2.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and proof of payment method ownership.

2.3 Financial Data. We collect information necessary to process deposits and withdrawals, including GCash account details, PayMaya / Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and transaction history on the jililove Platform.

2.4 Gaming Activity Data. We collect records of your gameplay on jililove, including games played (slots, live dealer, Rummy, Bingo, Crash Goal, and others), bet amounts, win/loss records, session durations, and bonus usage.

2.5 Technical Data. We automatically collect certain technical information when you access jililove, including: IP address, device type and operating system, browser type and version, referring URLs, and session timestamps.

2.6 Communications Data. If you contact jililove customer support, we retain records of those communications, including chat transcripts, emails, and call recordings (where applicable), for quality assurance and dispute resolution purposes.

2.7 Responsible Gaming Data. If you use jililove's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record these preferences and restrictions to enforce them effectively across the Platform.

3. How We Collect Your Data

3.1 Directly from You. Most personal data is collected directly from you when you register, complete KYC verification, make a deposit or withdrawal, contact customer support, or use responsible gaming tools on jililove.

3.2 Automatically. Technical data is collected automatically through cookies, web beacons, and server logs when you access the jililove Platform. See Section 8 (Cookies) for more details.

3.3 From Third Parties. jililove may receive personal data from third-party KYC verification providers, payment processors, and fraud detection services engaged to support the operation of the Platform. All such third parties are contractually required to handle your data in accordance with applicable Philippine privacy law.

4. How We Use Your Personal Data

4.1 jililove uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jililove account, including processing your jililove login and verifying your identity;
• Service Delivery: To provide access to jililove games, process deposits and withdrawals in Philippine Peso (PHP / ₱), and deliver customer support;
• Legal Compliance: To comply with Philippine anti-money laundering laws, PAGCOR regulatory requirements, tax obligations, and court orders;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the jililove Platform;
• Responsible Gaming: To enforce responsible gaming restrictions, including deposit limits and self-exclusion orders, and to identify players who may be at risk of gambling-related harm;
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the features and performance of jililove;
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about jililove — but only where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

5.1 jililove processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jililove (i.e., to provide the jililove gaming service);
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering and PAGCOR requirements;
• Legitimate Interests: Processing is necessary for jililove's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights;
• Consent: For marketing communications and certain cookie uses, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 jililove does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

6.2 jililove may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions;
• KYC & Fraud Prevention Providers: Third-party identity verification and fraud detection services engaged by jililove to comply with regulatory requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where required by law;
• IT & Infrastructure Providers: Cloud hosting and technology service providers who process data on jililove's behalf under strict data processing agreements;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jililove, subject to professional confidentiality obligations.

6.3 All third parties with whom jililove shares personal data are contractually required to implement appropriate technical and organizational security measures and to process data only for the specified purpose.

7. Data Retention

7.1 jililove retains your personal data for as long as your jililove account is active and for a period of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.

7.2 Gaming activity records and financial transaction data may be retained for up to seven (7) years to comply with tax and regulatory obligations.

7.3 Customer support communications are retained for three (3) years from the date of the interaction.

7.4 Where personal data is no longer required for any lawful purpose, jililove will securely delete or anonymize it in accordance with its data retention schedule.

8. Cookies & Tracking Technologies

8.1 jililove uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help jililove recognize you, remember your preferences, and analyze how the Platform is used.

8.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function, including maintaining your jililove login session and security features. These cannot be disabled.
• Performance & Analytics Cookies: Help jililove understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences (e.g., language, game settings) to provide a more personalized experience.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content about jililove offers.

8.3 You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jililove Platform.

9. Data Security

9.1 jililove implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the jililove Platform;
• Multi-factor authentication for administrative access to jililove systems;
• Incident response procedures for detecting and responding to data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jililove will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

9.3 While jililove takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jililove login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Rights as a Data Subject

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jililove:

• Right to be Informed: The right to know what personal data jililove collects about you and how it is used;
• Right of Access: The right to request a copy of the personal data jililove holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jililove's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jililove has violated your data privacy rights.

10.2 To exercise any of these rights, please contact jililove's data privacy team at [email protected]. We will respond to your request within fifteen (15) business days.

10.3 jililove may need to verify your identity before processing certain data subject requests to ensure the security of your personal data.

11. Children's Privacy

11.1 jililove does not knowingly collect, use, or store personal data from any person under the age of twenty-one (21). The jililove Platform is intended solely for adult players in the Philippines who meet the minimum age requirement for online gaming under Philippine law.

11.2 If jililove becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the payment source after verification.

11.3 If you are a parent or guardian and believe that your child has registered on jililove, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Updates to This Privacy Policy

12.1 jililove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. The "Last updated" date at the top of this page will be revised accordingly.

12.2 Where changes to this Privacy Policy are material — meaning they significantly affect how we collect or use your personal data — jililove will provide advance notice via the Platform or by email to your registered address at least fourteen (14) days before the changes take effect.

12.3 Your continued use of the jililove Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must stop using the Platform and may request account closure by contacting customer support.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jililove Casino, please reach out to our data privacy team:

Our data privacy team is based in the Philippines and will respond to all privacy-related inquiries within five (5) business days. For formal complaints, you may also contact the National Privacy Commission (NPC) of the Philippines directly.